Refund policy

Return & Refund Policy 

At LumeHeaven, we strive to deliver high-quality products. Please read our return policy carefully before placing an order.

Return Eligibility :

Returns are accepted only if:

- The item is damaged during delivery.

- The wrong product was delivered.

- The product has a manufacturing defect.

To be eligible, you must: :

 -Request a return within 3 days of delivery.

- Provide a clear unboxing video starting before opening the package, along with photos of the product and packaging.

- Keep the product unused, unwashed, and in its original packaging with all accessories.

Non-Returnable Items :

We do not accept returns or exchanges for:

- Change of mind.

- Wrong product ordered by the customer.

- Products that have been used, washed, or damaged after delivery.

- Minor color, size, or design variations due to screen settings or manufacturing.

- Orders refused at the time of delivery.

- Products without a valid unboxing video (for damage or missing item claims).

Refunds :

- Once the returned item is received and inspected, approved refunds will be processed within 5–7 business days.

- Refunds will be credited to the original payment method.

- For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after verification.

Exchange :

We only replace items that are damaged, defective, or incorrect. Exchanges are subject to product availability.

Return Shipping :

If the return is approved due to our error (wrong, damaged, or defective product), return shipping costs will be borne by us or arranged by us where available.

Order Cancellation :

Orders can only be cancelled before they are shipped. Once shipped, cancellation requests will not be accepted.

Contact Us :

For return requests, contact our support team within 3 days of delivery with your order number, photos, and unboxing video.

 

Strict Note :

Provide a continuous, unedited unboxing video starting before opening the sealed package and ending after the product has been fully inspected. Claims submitted without this video will not be accepted.