Shipping policy

Shipping Policy

 

Effective Date: [1 August 2026]

Thank you for shopping with LumeHeaven. Please read our Shipping Policy carefully before placing an order.

Order Processing :

Orders are processed within 1–3 business days after successful payment or COD verification.

Orders are processed only on business days (excluding Sundays and public holidays).

We reserve the right to delay, refuse, or cancel any order due to stock availability, payment verification, suspected fraud, or unforeseen circumstances.

 

Shipping Time :

Estimated delivery time is 4–10 business days depending on your location.

Delivery times are estimates only and are not guaranteed.

Delays caused by courier partners, weather conditions, public holidays, natural disasters, strikes, or other events beyond our control are not the responsibility of LumeHeaven.

 

Shipping Charges :

Shipping charges, if applicable, will be displayed at checkout before payment.

Any promotional free shipping offer is subject to change without prior notice.

 

Order Tracking :

Once your order is shipped, a tracking number will be shared via email, SMS, or WhatsApp (where available).

 

Customer Responsibility :

Customers must provide accurate shipping information.

LumeHeaven is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact details.

If a parcel is returned due to an incorrect address, refusal to accept delivery, or repeated failed delivery attempts, re-shipping charges must be paid by the customer.

Mandatory Unboxing Video :

To protect both customers and our business from fraudulent claims, all customers must record a continuous, clear, and unedited video while unboxing their package. The recording must begin before opening the sealed package and continue without interruption until the product and all contents have been fully inspected.

This video is mandatory for claims involving:

Damaged products

Defective products

Wrong products received

Missing items or accessories

Claims submitted without a valid unboxing video will not be accepted and may be rejected without exception.

Damaged, Missing, or Incorrect Orders

If you receive a damaged, defective, missing, or incorrect item, you must contact us within 3 days of delivery with:

 

Order number

Clear photos of the product and packaging

 

The required unboxing video

Failure to provide the required evidence may result in rejection of your claim.

 

Lost Packages

If your tracking shows the package as delivered but you have not received it, notify us within 48 hours. We will investigate with the courier partner. Refunds or replacements will only be issued if approved after the investigation.

Contact Us :

For shipping-related questions, please contact us:

Email: lumeheaven17@gmail.com